TEMPORARY OFFICE ARRANGEMENTS

My constituency office will be operating differently from Monday 23rd March 2020, for the next several weeks and until further notice.

In line with advice from the UK and Welsh Governments, and for the safety of both constituents and my office staff, my constituency office will be closed from Friday 20th March and I will not be holding any advice surgeries in the coming weeks. However, I am holding telephone surgeries and I am still here to help.

 

WHAT TO DO IF YOU NEED MY ADVICE

Please use the following telephone number until further notice. The phone is on a transfer system so it may take a few more rings than normal. Please also bear in mind that calls are being transferred to our mobile phones and we may be on calls with other constituents when you are trying to get through. If you cannot reach us on the number below, please send an email.

Email: [email protected]

Phone: 0300 200 7114

 

SOCIAL MEDIA

Facebook: https://www.facebook.com/KenSkatesMS

Twitter: https://twitter.com/kenskatesms

 

CASEWORK

My staff have access to email so they will continue to pursue casework.

However, we must all recognise that many of the organisations that we deal with are under significant pressure due to Covid-19. The NHS, care services and our local authorities have an important role in sustaining services as the virus will affect their staff and services.

 

ADVICE AND HELP

A range of websites are offering advice about the current situation and the main ones are listed below:

https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

https://twitter.com/WelshGovernment

https://twitter.com/PublicHealthW

https://www.facebook.com/welshgovernment/

https://www.facebook.com/PublicHealthWales/

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

Given the speed at which advice can change, these websites are worth checking regularly.

 

BUSINESS ADVICE

I am aware that many local businesses are very concerned about the impact of the virus. Your initial queries should be directed via the

Phone: 03000 603 000

 

Other business and employment advice

I have been contacted by a number of local businesses and self-employed constituents and I know this is an uncertain time for you all.

Advice is constantly being updated, but the following websites and helplines may also be useful for anyone seeking expert advice on the latest situation.

 

WORK AND BENEFITS ADVICE

  • DWP advice can be found here:

https://www.gov.uk/government/organisations/department-for-work-pensions

  • Citizens Advice Cymru provide a wide range of advice about benefit rights and debt management etc

https://www.citizensadvice.org.uk/wales/benefits/.

 

OTHER USEFUL CONTACTS AND WEBSITES

UK Government Universal Credit advice: www.understandinguniversalcredit.gov.uk/coronavirus

Coronavirus financial advice service: www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Transport for Wales Coronavirus travel advice: https://tfwrail.wales/covid-19

Foreign Office travel advice: https://www.gov.uk/foreign-travel-advice

Advice for people who have booked tickets to travel abroad: https://www.abta.com/news/coronavirus-outbreak

Welsh Government schools and education advice: https://gov.wales/education-coronavirus

Welsh Government advice on social distancing: https://gov.wales/how-reduce-risk-catching-or-spreading-coronavirus

Welsh Government social and community care advice: https://gov.wales/coronavirus-covid-19-guidance-social-or-community-care-and-residential-settings

 

UTILITIES

Gas Leak – 0800 11 999

Power Cut – 0800 678 3105

Dwr Cymru – 0800 085 3968

 

MENTAL HEALTH

BBC tips on looking after your mental health: https://www.bbc.co.uk/news/health-51873799

Mental health charity Mind’s advice on protecting your mental health: https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

Useful mental health helpline contact numbers:

  • Mind – 0300 123 3393
  • Samaritans Cymru – 116 123
  • CALL Helpline Wales – 0800 132 737
  • Hafal – 01792 816 600
  • Bipolar UK – 0333 3233 880